Customer Service Remote

About Us

We are a leading 100% union-label supplemental benefits provider, proudly serving more than 40,000 unions and associations internationally. For over 60 years, we have helped working families access supplemental and permanent benefit solutions designed to provide long-term financial protection and peace of mind.

Position Summary

We are hiring motivated, people-focused individuals to join our fully remote team. In this role, you will connect with union and association members who have requested information about their benefits, explain available options, and assist them through the enrollment process.

Responsibilities

Respond to inbound and outbound client inquiries

Schedule and lead virtual benefits consultations

Explain benefit programs and coverage options in a clear, professional way

Assist clients with applications and required documentation

Keep accurate records and maintain strong client relationships

Take part in ongoing training, mentorship, and leadership development

Qualifications

Strong communication and people skills

Positive attitude and professional presence

Customer service or sales experience is helpful but not required

Comfortable using computers and working remotely

Self-motivated, reliable, and coachable

Authorized to work in the U.S. or Canada

What We Provide

100% remote position with no commute

Flexible scheduling

Weekly pay plus monthly performance bonuses

Benefits package after the initial qualification period

Annual incentive trips for top performers to destinations such as Cancun, the Bahamas, Las Vegas, and more

Clear growth path with leadership and fast-track promotion opportunities

This is a great opportunity for someone who enjoys helping people, wants flexibility, and is ready to build a career with long-term growth potential. Apply today to take the next step.