Customer Services (Thai Language Specialist)

Thai Language Specialist Position

Customer Services Department

Responsibilities

• Providing Exceptional customer service to our large base of customers in Thai and English language
• Taking ownership & accountability of issues
• Providing email support that include a structured and well written email response within the agreed SLA
• Ensuring that all processes are performed as per the documented procedure.
• Provide accurate, valid and complete information by using the right methods/tools.
• Professionally handle incoming tickets from customers and ensures that issues are resolved both promptly and thoroughly
• Resolves issues by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure first time resolution.

Competency Skills

• Excellent in written and spoken Thai and English 2 Action oriented, self-disciplined and organized. 3 Effective time management skills and ability to prioritize work time to ensure productivity and department. standards 7 Ability to communicate clearly with both internal and external customers. 5 Excellent comprehension skills - ability to clearly understand and address customer issues appropriately. 6 Excellent composition skills - ability to compose grammatically correct, concise, and accurate written. responses 7 Ability to use a desktop/Laptop computer system, Familiarity with Windows, Microsoft Outlook, Spreadsheet and Web Browser 8 Good Communication and typing skills. 9 Aware of modern translation and Grammar tools

Customer Focus skills

1.Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment 2 Ability to empathize with and prioritize customer needs. 3 Demonstrates interpersonal skills with a diverse customer base. 4 Demonstrates conflict resolution, negotiation, and de-escalation skills. 5 Demonstrates ownership to resolve challenging customer issues, escalating when necessary. 6 Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced. environment 7 Ability to empathize with and prioritize customer needs. 8 Flexible enough to work under 24*7 shift environment with any 2 days off within the week.