Customer Service Specialist

Job Title

Customer Service Specialist (Order Entry & Payment Processing) — Contract-to-Hire 6 months

Company

Renton-based manufacturer

Location

Renton, WA (Fully On-site)

Schedule

Monday–Friday, 8:00am–5:00pm (flexibility within ~1 hour)

Employment Type

6-month contract-to-hire (long-term opportunity)

Pay

$55,000–$60,000/year (approx. $26.50–$29.00/hr )

Overview

Were hiring a Customer Service Specialist to support a small, collaborative team (8–10 people). This role is primarily email/inbox management, order/data entry, and basic payment processing , with light phone coverage. Youll work mainly in Microsoft Outlook/Teams , and youll learn an older ERP System ( Epicor 10 ) on the job.

Responsibilities

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Daily order processing and accurate entry of orders/purchase orders in the ERP

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Manage a shared Outlook inbox : respond to product/order/payment inquiries and keep the inbox cleared/organized

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Provide order confirmations, tracking updates, stock/ETA responses, and route requests internally as needed

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Basic payment processing (credit card payments via payment link or by phone)

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Light phone support (answer basic questions and transfer to the right internal contact; not a sales role)

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Support simple reporting/admin tasks (basic Excel reports, internal coordination)

What Theyre Looking For (Top 3)

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Personable team fit (small team, customer-first mindset)

• Strong attention to detail (order entry / purchase order data accuracy)
• Solid office admin skills (Outlook/Teams-heavy workflow, organization, follow-through)

Required Qualifications

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Experience in customer service plus order processing / data entry

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Experience handling payments (credit card processing / payment links / invoices)

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Strong written communication (email-first role) and comfort multitasking

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Proficiency with Outlook/Teams and basic Excel/Word

Customer.specialist.roleMarcobe

Preferred

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Experience with ERP software (Epicor a plus; not required)

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Manufacturing/distribution/customer support background

Conversion Benefits (once hired full-time)

Upon conversion to full-time, the client offers a competitive benefits package including:

Customer.specialist.roleMarcobe

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Medical, dental, and vision

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401(k) with company match

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20 days PTO annually + holidays

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Ongoing training and development