boardroom-appointments
General Manager
Job description
GENERAL MANAGER
ROLES & RESPONSIBILITIES
Overview
The general manager will report directly to the CEO.
Manage the daily operations of the restaurant and deli, including, bakery and takeaway section.
Ensure excellent customer service, efficient operations, and profitability.
Operations management
Oversee daily restaurant and deli operations
Ensure smooth flow of service in the sit down area, bakery, and takeaway section
Monitor inventory and oversee ordering of supplies as needed
Oversee staff scheduling to meet operational needs and minimize overtime
Implement and maintain operational procedures
Financial management
Track, control and report on costs through Marketman inventory manager
Track sales, discounts, comped items
Prepare financial reports.
Staff management
Post ads and filter possible staff for review
Oversee interviewing, training, and supervision of staff
Conduct performance evaluations
Foster a positive work environment and company culture
Resolve staff conflicts and issues
Customer experience
Ensure high levels of customer satisfaction
Report on and address customer complaints and feedback
Maintain a clean and welcoming environment
Check and report on online reviews
Compliance and admin
Ensure compliance with health and safety regulations
Maintain accurate records
Handle administrative tasks related to operations
Implementing systems and procedures relating to health and safety
General upkeep
Oversee maintenance of restaurant equipment and facilities
Schedule repairs and maintenance as needed
Ensure cleanliness and organization of the restaurant and deli
Manage relationships for maintenance services
