boardroom-appointments
Project Manager - Zambia
Job description
Project Manager - Zambia
Qualifications & Experience
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BCom or BA in Business Administration, Sales, or Marketing.
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Proven experience as an Account Executive or in a similar sales/customer service role.
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Demonstrated track record of achieving sales targets and driving revenue growth.
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Solid understanding of market research, sales, and negotiating principles.
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Proficient in Microsoft 365.
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Knowledge of CRM software (e.g., Jira, Salesforce) is advantageous.
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Exceptional communication and presentation skills with an ability to build strong relationships.
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Strong analytical and strategic thinking capabilities.
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Excellent organizational and time-management skills.
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Ability to work independently and within a team.
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Strong business acumen.
Key Performance Areas (KPAs) & Key Performance Indicators (KPIs):
- Revenue Generation and Growth
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Achieve individual sales targets per the annual signed sales target letter.
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Develop and implement sales strategies to increase revenue.
Measures
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Revenue generated.
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Year-on-year revenue growth (%).
- Sales Cycle Management
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Manage the full sales cycle from acquisition to closure and delivery.
Measures
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Mean time to close deals.
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Lead-to-sale conversion rate.
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Delivery timeliness.
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Number of new clients secured.
- Customer Relationship Management
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Promote new products/services to existing clients.
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Address client issues and provide timely solutions.
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Deliver after-sales support to ensure loyalty and retention.
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Serve as internal client advocate.
Measures
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Revenue from upsells.
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% adoption of new services.
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Time taken to resolve issues.
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Client retention rate.
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Customer satisfaction scores.
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Escalation resolution timeframe.
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360° peer reviews.
- Debtors Management
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Resolve credit, product, and pricing inquiries.
Measures
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Internal inquiry response time (48 hrs).
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External inquiry response time (24 hrs).
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Information accuracy.
- Data and Record Management
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Maintain accurate records of sales and customer status.
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Prepare and submit performance and progress reports.
Measures
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Accuracy and completeness of data.
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Timely updates to records.
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Report quality and completeness.
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Monthly, quarterly, and annual reporting performance.
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Task completion rate and performance target achievement.
- Way of Work
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Ensure use of proper punctuation, grammar (UK English), and formatting.
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Ensure documentation meets internal standards and approval protocols.
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Execute tasks within agreed timelines.
Measures
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Quality and accuracy of output.
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Adherence to formatting and language standards.
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Approvals obtained correctly.
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Timeliness of task execution.
- Business Risk Management
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Comply with all internal policies and procedures.
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Complete required policy and security training.
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Actively identify and escalate business risks.
Measures
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Zero policy violations or incidents.
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On-time completion of required training.
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Risk awareness and proactive reporting.
