Senior Business Analyst - SAP HCM

Purpose of the Role

• Identify, design, and specify application solutions meeting business requirements and achieving benefits.
• Facilitate the implementation of identified solutions using recognized project management methodologies.
• Support and maintain existing application solutions to ensure optimal utilization.
• Manage SAP Human Capital Management cross-functional areas including budgets, projects, audits, licenses, and communication.

Main Responsibilities

• Provide SAP HCM solutions addressing current and immediate needs.
• Ensure SAP compliance with obligations and maintain a pipeline of changes aligning with business plans.
• Design SAP HCM solutions ensuring application of strategies, policies, standards, and best practices.
• Deliver service against SLAs and KPIs with excellent end-user adoption and minimal incidents.
• Coordinate system maintenance life cycle and lead monthly action list work sessions.
• Manage external services, ensure legal change updates, and oversee SAP landscapes alignment.
• Provide ongoing advice, support, and system opportunity identification for HR systems.
• Develop, enhance, and implement IT applications, including system development projects.
• Maintain SAP user profiles, conduct system audits, and provide reporting and integration coordination.
• Demonstrate effective teamwork, self-management, and KPI achievement.

Education and Qualification

• Degree in Information Technology / BCom / National Diploma in Information Technology.
• SAP qualifications in HCM module.
• Minimum 4 years relevant experience, preferably in SAP ECC 6 with HR modules.

Knowledge and Skill

• Business principles and process understanding.
• System analysis, end-user knowledge, and SAP Payroll & Time Management processes.
• Planning, negotiation, project management, and advanced computer skills.
• Verbal and written communication, report writing, problem-solving, and decision-making.

Experience and Training

• Demonstrated success in team leading, project management, and exposure to relevant systems.
• Valid Code EB driver's license and global organization exposure preferred.

Customer Relationships

• Internal: Management teams, operational managers, audit team, cross-functional project teams.
• External: Supplier representatives, consultants, auditors.

Leadership / Supervision

• May lead project teams; no specified number of subordinates.

Competencies

• Assertive, stress-tolerant, deadline-driven, with organizational awareness and effective communication.
• High-energy self-starter and collaborative team player.

Behavior Standards

• Adaptability, initiative, interpersonal skills, strong technical and organizational skills.
• Ability to lead with integrity, respect, and energy, challenge for change, and take accountability for results and people.