Customer Service Manager (Feeder)

Job Responsibilites

• Customer Service Manager for 2-3 corporate clients.
• Managing a team of 2-3 people.
• To strategise, define, and implement global expansion in volume and revenue.
• Developing multidimensional relationships and rapport with major customers worldwide;
• Understand your customers' strategies and make plans/deals that line with their needs.
• Measuring, tracking, and analyzing critical account metrics
• Persuade and influence regional marketing teams and business units to ensure proper strategy management and implementation for your specific customers.
• A comprehensive awareness of the market, including the global items offered by customers and competitors;
• Regularly reviewing and updating commercial processes, and sharing best practices for contract administration among regional centers.