careerxtra
IT Support Specialist
Job description
Position: IT Support Specialist
Location: Ras Al Khaimah, UAE
Employment Type: Full-time
Compensation: Competitive base salary + performance-based bonus
We are seeking a skilled and proactive IT Support Specialist to join our growing team in Ras Al Khaimah. In this role, you will provide hands-on technical support across hardware, software, and networking systems while ensuring smooth day-to-day IT operations. This position is ideal for a problem-solver who enjoys tackling technical challenges and delivering outstanding internal customer support in a fast-paced environment.
Key Responsibilities
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Provide first- and second-level technical support across hardware, software, and network-related issues.
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Troubleshoot user-reported problems through multiple channels (email, phone, and ticketing systems) and escalate when necessary.
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Maintain and monitor the network infrastructure, ensuring reliable connectivity and performance across routers, switches, and firewalls.
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Set up, configure, and maintain computers, printers, servers, and other IT equipment, including diagnosing and replacing faulty components.
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Install, update, and configure software applications while ensuring compliance and proper licensing.
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Administer user accounts, permissions, and access controls within systems such as Active Directory.
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Support Windows and Linux environments, handling updates, security configurations, and performance tuning.
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Manage virtualization technologies (e.g., VMware, Hyper-V) and assist with server and storage maintenance.
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Coordinate with ISPs and vendors to resolve connectivity or performance issues.
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Ensure adherence to SLAs by responding promptly and documenting all incidents.
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Maintain accurate technical documentation and contribute to the teams knowledge base.
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Collaborate closely with colleagues to share insights, refine processes, and implement best practices.
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Stay up to date with emerging technologies, tools, and certifications relevant to IT support.
Requirements
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Fluency in English with excellent written and spoken communication skills.
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Minimum of 3 years of experience in IT support, systems administration, or a related technical role.
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Strong understanding of networking protocols and technologies (TCP/IP, DHCP, DNS, VPN, firewalls).
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Experience managing Windows Server environments, including Active Directory and Group Policy.
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Practical experience with Linux-based systems (e.g., Ubuntu, CentOS, Red Hat) for configuration and maintenance.
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Familiarity with virtualization platforms such as VMware or Hyper-V.
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Excellent analytical and troubleshooting skills with a detail-oriented mindset.
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Strong organizational, documentation, and time management skills.
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A customer-centric attitude and the ability to explain technical solutions clearly to non-technical users.
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Willingness to work in a rotational schedule , including evenings, weekends, and holidays when required.
What We Offer
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Competitive salary with performance-based bonuses .
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Paid training to align with company standards and systems.
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Private health insurance providing comprehensive coverage.
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Clear career growth opportunities within a global technology company.
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A supportive, collaborative, and learning-focused work culture.
