Senior Travel Agent

Position: Senior Travel Agent

Location: Remote (Portugal) or Hybrid (Lisbon at the candidate's discretion)

Employment type: Full-time

Remuneration: Competitive base salary

We are seeking a Senior Travel Agent to deliver exceptional, personalised travel support to our clients. This role involves assisting travellers with all aspects of their journey, from standard platform queries to last-minute travel emergencies while maintaining a high standard of professionalism and service quality.

You will work closely with cross-functional teams, providing insights and feedback to improve processes and enhance the overall customer experience.

Key Responsibilities

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Provide world-class, personalized assistance to travelers, ensuring smooth and efficient service.

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Handle inquiries related to travel bookings, itineraries, and technical issues with professionalism and empathy.

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Stay up to date with travel industry trends and platform updates to ensure accurate and timely support.

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Collaborate with internal teams to identify opportunities for process and product improvements.

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Build strong relationships with customers and colleagues across global teams.

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Meet and exceed performance metrics and KPIs.

Requirements

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Native or fluent in English (C1 level) , both written and spoken.

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Previous experience in customer service , ideally within the travel or hospitality sector .

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Hands-on experience with GDS systems (Sabre, Amadeus, or Galileo) mandatory .

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Strong communication and interpersonal skills, with a focus on personalized service.

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Goal-oriented and metrics-driven mindset.

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Proficiency with customer support and communication tools such as Gmail, Zendesk, Slack, and Salesforce .

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Ability to work flexible schedules, including early mornings, late evenings, and weekends (rotating shifts between 07:00 and 22:00, Monday to Sunday).

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Tech-savvy, adaptable, and a strong team player.

Benefits

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Excellent remuneration package based on experience and performance.

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Opportunity to work within a dynamic and collaborative international team .

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Comprehensive medical, dental, and vision coverage.

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Paid parental and bereavement leave .

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Mental health support and connectivity stipends .

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Career growth and development opportunities with ongoing training and mentorship.

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Additional wellness perks and employee benefits.