BPO HRO Team Leader – Mandarin/English

Job Title: HRO Team Lead (Mandarin/English)

Location: PG Livingston, Malaysia Industry: Multinational Technology Company Employment Type: Full-Time Start Date: ASAP

Salary & Benefits: Up to MYR 5,500/month KPI Performance Bonus Shift Allowances Other miscellaneous company benefits

Working Hours: 8:00 AM – 5:00 PM (Monday to Sunday | 5 working days per week)

Job Overview: We are looking for an experienced HRO Team Lead to join a multinational technology company based in PG Livingston. The ideal candidate will have strong leadership capabilities, BPO experience, and the ability to manage daily team operations in a fast-paced environment.

Key Responsibilities: Lead and manage a team within the HR Operations (HRO) function Monitor team performance and ensure KPIs and service levels are achieved Provide coaching, guidance, and performance feedback to team members Handle escalations and support operational issue resolution Ensure compliance with company policies and operational procedures Prepare reports and support continuous process improvements Collaborate with internal stakeholders to maintain service excellence

Requirements: Proficiency in Mandarin and English (spoken and written) Previous Team Leader experience preferred HR Operations / HR-related experience preferred Experience working in a BPO/shared services environment is required Strong communication, leadership, and problem-solving skills Ability to work in a dynamic and fast-paced environment

Eligibility: Open only to Malaysian citizens or PR holders

Apply via: dylan.nyamande@cbtalents.org LinkedIn: www.linkedin.com/in/dylan-a78965140