Fintech Customer Support (Payment Specialist) – Mandarin | Kuala Lumpur

Fintech Customer Support (Payment Specialist) – Mandarin | Kuala Lumpur RM4100 + RM300 Language Allowance | 24/7 Rotational Shift (5 days work / 2 off) | Onsite – KL | Start Date: 30 April 2026

We are hiring a Mandarin-speaking Fintech Customer Support Specialist to join a fast-growing payments and financial services support team based in Kuala Lumpur.

This role focuses on customer support within digital payments, banking workflows, and transaction verification processes .

Key Responsibilities

•

Support customers using digital banking and payment platforms

•

Conduct transaction verification callbacks and document requests

•

Assist customers with payment-related queries and issue resolution

•

Perform KYC-related tasks where required

•

Provide clear, accurate, and compliant customer support

•

Maintain high service quality and customer satisfaction standards

Requirements

•

Fluent in Mandarin + English

•

Minimum SPM or equivalent qualification

•

Willing to work in a 24/7 rotational shift environment

•

Strong communication and customer service skills

•

Banking, fintech, or financial services experience is an advantage

•

Fresh graduates are encouraged to apply

Offer

•

RM4100 base salary + RM300 language allowance

•

Exposure to fintech and digital payments industry

•

Structured training and onboarding

•

Career growth in financial services / CX operations

•

Onsite role in Kuala Lumpur

Apply via dylan.nyamande@cbtalents.org LinkedIn: www.linkedin.com/in/dylan-a78965140