Social Media Support (Non-Voice Customer Service) – Mandarin | KL (Kelana Jaya)

Social Media Support (Non-Voice Customer Service) – Mandarin | KL (Kelana Jaya) RM4200 + RM300 Language Allowance | Night Shift (9pm–6am / 12am–9am) | Onsite – Kelana Centre Point | Start Date: 30 April 2026

We are hiring a Mandarin-speaking Social Media Support Executive for a non-voice customer service role based in Kelana Jaya, Petaling Jaya .

This role focuses on chat and email-based customer support , handling inquiries and resolving issues through written communication channels only.

Key Responsibilities

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Handle customer inquiries via chat and email (non-voice support)

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Provide accurate information on products, services, and policies

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Resolve customer issues and escalate complex cases when needed

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Ensure all interactions are properly documented in internal systems

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Maintain a professional and helpful tone across all written communication

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Meet shift schedules and performance targets

Requirements

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Fluent in written Mandarin (reading & writing)

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Basic English communication skills

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Strong typing and written communication skills

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Good multitasking and time management ability

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Willing to work rotational night shifts, weekends, and public holidays

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Onsite role in Kelana Centre Point, Petaling Jaya

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Customer service experience is an advantage but not mandatory

Offer

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RM4200 base salary + RM300 language allowance

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Stable non-voice support environment

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Structured training and onboarding

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Shift-based role with clear schedule rotation

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Career growth in customer experience / digital support

Apply via dylan.nyamande@cbtalents.org LinkedIn: www.linkedin.com/in/dylan-a78965140