German Customer Support Advisor

Live & Work in Sofia, Bulgaria | German Customer Support Advisor | Growth & Bonuses

Looking for an international career opportunity while enjoying an excellent quality of life in one of Europe's most affordable and vibrant capitals?

We are hiring German-speaking Customer Support Advisors to join an international team in Sofia, Bulgaria .

Location: Sofia, Bulgaria Work Model: Office-based initially, Hybrid after 4 months (based on performance) Language: German (C1+) Role: Customer Support Advisor

What You'll Do

Support customers via inbound calls Resolve customer inquiries and provide solutions Assist with billing, products, and technical questions Update customer information in internal systems Escalate complex cases when required Identify sales opportunities and contribute to customer satisfaction

Salary & Bonuses

Base Salary: €1,636.14 gross/month Billing Skills Bonus: €102.25 gross/month Training & Tenure Bonuses Unlimited Sales Bonus (Top performers earn €1,000+ monthly)

Additional Benefits

Monthly meal vouchers Private health insurance Fully covered Multisport card Paid training program (5 weeks) Continuous learning and career development

Work Schedule

Rotating shifts between 09:00 – 22:00 Full-time and part-time options available (8h, 6h, 4h)

Career Growth

Excellent internal promotion opportunities into: Team Leader Trainer Sales Coach Subject Matter Expert (SME)

Why Sofia?

Affordable cost of living International and multicultural environment Modern lifestyle with excellent public transport Close to mountains, nature, and outdoor activities Easy travel access across Europe and the Balkans

Interested or know someone who might be a great fit? Feel free to apply.