German Customer Support Agent (Relocation Support Provided)

🇩🇪 German Customer Support Agent (Relocation Support Provided)

📍 On-site in Umhlanga , Durban | South Africa

💰 Salary: R20,000 – R25,000/month + benefits

✈️ Relocation support included

🕐 Full-time | Rotational shifts

🌟 Join an international team in sunny Durban!

Are you a German speaker looking for an international career opportunity in a vibrant, coastal city?

We’re hiring Customer Support Agents to work on an exciting global retail project, supporting German-speaking customers while living in beautiful Umhlanga, just minutes from the beach.

If you enjoy helping people, solving problems, and working in a fast-paced, multicultural environment — this role is for you.

🎯 What you’ll be doing

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Support customers in German via phone, email, and chat

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Assist with orders, deliveries, returns, and product questions

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Resolve complaints with empathy and professionalism

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Escalate complex issues when needed

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Update and maintain accurate customer records

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Meet quality standards and customer satisfaction KPIs

✅ What we’re looking for

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German language level B2–C2 (fluent)

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Good English communication skills

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Matric (Grade 12)

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Valid permission to work in South Africa

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Clear criminal and credit record

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Customer service or call centre experience (retail experience is a plus)

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Strong communication and problem-solving skills

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Comfortable in a fast-paced environment

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Open to rotational shifts (including weekends)

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Basic computer literacy

🎁 What you get

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Competitive salary package (R20,000 – R25,000/month)

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Paid training & full onboarding

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Modern offices in a prime Umhlanga location

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International retail client exposure

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Career development & growth opportunities

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Friendly, diverse team environment

✈️ Relocation Support Included

We make your move easy

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1x flight to Durban before your start date

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20 nights of company-paid accommodation

💬 Who thrives here?

People who are positive, customer-focused, adaptable, and excited about working abroad while building an international career.

Ready for your next adventure in Durban? Apply now!