Technical Support Specialist (Level II)

Essential Duties and Responsibilities

• Provide technical support via emails, phone calls, and on-site visits when necessary.
• Plan and visit customers to offer technical assistance.
• Document product specifications and usage for field sales and customers.
• Conduct test runs and trials based on field sales and customer requests.
• Review blueprints, plans, and other documents to run trial tests and provide machining suggestions.
• Develop cost estimates or projected increases in production from proposed product usage.
• Recommend changes in equipment, processes, or materials to reduce costs or improve operations.
• Offer technical services related to product use, operation, and maintenance.
• Conduct technical training sessions for clients and internal employees.
• Provide weekly and monthly reports to supervisors and maintain reporting portals.
• Communicate relevant distributor information to internal teams.
• Assist in preparing technical manuals and publications.
• Analyze technical support data and prepare periodic reports.
• Support product and market trend research and monitor competitor activities.