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fh-collective

fh-collective

Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

Company

fh-collective

Role

Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

Location

Cascais, Portugal (Remote)

Job type

Full-time

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Salary

Not disclosed by employer

Job description

We are currently hiring Italian-speaking professionals for multiple projects within a leading international BPO company in Lisbon.

These opportunities cover industries such as Social Media, Healthcare, Travel, Hospitality and Customer Experience.

COMPENSATION & RELOCATION PACKAGE

Average gross monthly package: €1,350

OR

€1,050 gross monthly package + accommodation package

For candidates relocating from outside the Lisbon area, company accommodation is available (Private room in a shared apartment, utilities included).

START DATES

  • 22 June 2026 – 15 July 2026

Several projects are available, and candidates will be matched according to their experience, skills and business needs.

AVAILABLE AREAS

Customer Support, Content Moderation, Digital Operations, Payments & Order Support, Social Media Operations, Travel & Hospitality Services

ADDITIONAL BENEFITS

Paid training

Private health insurance

Holiday and Christmas bonuses

International work environment

Employee discounts and company perks

Career growth opportunities

WHAT YOU'LL DO

Depending on the project, responsibilities may include

Supporting customers via phone, email and chat

Resolving account, payment, order and service-related queries

Reviewing and moderating online content according to platform policies

Managing reservations and customer requests

Processing documentation and operational tasks

Collaborating with internal teams to resolve complex cases

Delivering high-quality customer experiences

REQUIREMENTS

Fluent Italian (C1-C2)

Good command of English (B2+)

Strong communication skills

Customer-oriented mindset

Previous experience in customer service, hospitality, content moderation, sales or operations is a plus

Ability to work in a multicultural environment

Flexibility to work rotational schedules when required

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