MPESA Attendant - ( Nairobi, Narok & Naivasha Areas)

Job Title: M-Pesa Executive

Industry: Financial Services / Retail Location: Nairobi, Naivasha and Narok Employment Type: Full-Time

Salary KES.15,000

Job Overview

Our client is seeking to hire a reliable and customer-focused M-Pesa Attendant to manage daily mobile money transactions at their outlets. The role requires a high level of integrity, accuracy, and excellent customer service skills to ensure smooth and secure handling of cash and electronic transactions.

Key Responsibilities

M-Pesa Transactions & Cash Handling

Perform M-Pesa transactions including deposits, withdrawals, transfers, bill payments, and airtime purchases Ensure accurate recording of all transactions and balances Maintain sufficient float and cash levels at all times Balance cash and M-Pesa float daily and report any discrepancies immediately

Customer Service

Serve customers professionally, courteously, and efficiently Respond to customer inquiries regarding M-Pesa services and transactions Resolve basic customer complaints or escalate issues where necessary Build and maintain positive customer relationships

Compliance & Security

Adhere strictly to Safaricom M-Pesa operating procedures and compliance guidelines Ensure proper KYC (Know Your Customer) procedures are followed Maintain confidentiality of customer information and transaction data Observe security procedures to prevent fraud, loss, or theft

Reporting & Record Keeping

Maintain accurate transaction records and daily reconciliation reports Prepare end-of-day summaries for review by the supervisor Ensure proper filing of transaction-related documentation

Required Qualifications and Experience

KCSE minimum grade C minus. Prior experience as an M-Pesa Attendant or in a similar cash-handling role is an added advantage Basic computer literacy Strong numerical and record-keeping skills Ability to work long hours, weekends, or shifts as required

Core Competencies

High integrity and honesty Strong attention to detail Excellent customer service and communication skills Ability to work under minimal supervision Trustworthy, reliable, and accountable Ability to work in a fast-paced environment

Application Deadline

Interested candidates should submit their CV by latest 10th June 2026.

For any inquiries, please contact us at +254 784 155 512 .

Gap Recruitment Services Limited does not charge candidates at any stage of the recruitment process. We are committed to equal opportunity hiring. Only shortlisted candidates will be contacted