gear-inc-2
Workforce Analyst
Job description
Location: Hybrid work - Alabang, Philippines
Job description
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Manage overall capacity planning for multi-geo / sites and products
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Develop and implement capacity planning strategies to ensure optimal resource allocation
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Collaborate with operations, workforce management, IT, and leadership teams to align capacity planning with business goals
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Lead a team of capacity planners, providing guidance, training, and performance management
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Analyze reporting, staffing and scheduling procedures and/or structure on an on-going basis to ensure maximum effectiveness and efficiency
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Proactively provide scheduling analysis, recommendations for improvement, including headcount requirements, long-term planning, scheduling and bidding strategies, staffing strategies.
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Lead capacity planning governance calls
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Serve as the Subject Matter Expert representing the business and to provide recommendations for scaling resources efficiently while balancing cost and performance
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Establish and maintain operational reporting. Assure accurate and timely distribution to key stakeholders. Reports pertaining to capacity planning, billing, run-rates, cost codes, headcount and others
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Coach, train, and evaluate Workforce Management Team members skills and understanding on capacity planning
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Do auditing and inspections of headcount numbers and reconciliation with each sites and HR
Qualifications
- A bachelor's degree in Computer Science or Information Technology, Business, Operations Management or related field
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Minimum of 2 years relevant experience
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Technical knowledge of MS office products and google suite
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Planning and Organizational skills
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Ability to make decisions on complex scenarios and under pressure
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ability to work under pressure
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attention to details
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Strong analytical and problem-solving skills with the ability to interpret complex data
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commitment to ownership and accountability
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Excellent leadership, communication, and stakeholder management skills
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demonstrated ability to draw on diverse range of information and to be able to formulate a proper conclusion for the management of operational risks and business objectives
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well developed technical skills, MS Office products and Call Center technologies
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Excellent verbal and written communication skills
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Willing to work shifting hours, weekends and public holidays.
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Ability to work in a fast-paced environment with shifting priorities
Benefits
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Competitive salary and benefits package.
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Opportunity to work on diverse and exciting projects.
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Professional development and training opportunities.
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Collaborative and innovative work environment.
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Career growth potential within the company.
