UKR - Technical Implementation & Support Engineer (SaaS / eCommerce)

Job Title: Technical Implementation & Support Engineer (SaaS / eCommerce)

Contractor Fee: $3,600-$4,000/month (USD)

Work Arrangement: Remote

Engagement Type: Independent Contractor

Commitment: Full-time (Approx. 40 hours/week)

Company Overview

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have experience in offshore team-building and aim to help businesses leverage global talent.

About This Role

We’re hiring a Technical Implementation & Support Engineer to support Series A/B SaaS companies and high-growth Shopify brands whose CTOs and senior engineers are overloaded. This role focuses on hands-on execution, including managing QA, troubleshooting production issues, implementing modules and integrations, and supporting clients' onboarding. The ideal candidate is technically strong, detail-oriented, and comfortable operating in fast-paced environments where reliability and speed matter.

Key Responsibilities

Own technical onboarding and implementation for new clients

Install, configure, and maintain platform modules and third-party integrations

Troubleshoot and resolve production bugs and system issues

Support QA testing, write test cases, and ensure release quality

Handle basic to mid-level feature development and code fixes

Assist with API integrations and webhooks

Monitor system performance and escalate architectural concerns when needed

Collaborate with CTO, Product, and Customer Success teams

Maintain clean documentation for implementations and fixes

Improve internal technical processes to reduce recurring issues

Software/Platforms/Tools

Modern frontend frameworks such as React, Vue, or similar

Backend frameworks such as Node.js, Ruby on Rails, Python, or similar

REST APIs and/or GraphQL

AWS, GCP, or comparable cloud infrastructure

Git-based workflows such as GitHub, GitLab, or Bitbucket

CI/CD pipelines

Shopify for eCommerce-focused clients

Issue tracking tools such as Jira, Linear, or ClickUp

Postman or API testing tools

Slack and Google Workspace

Qualifications

3–5 years of freelancing experience.

Excellent written and verbal English communication (C1 or C2 level)

3–5+ years of hands-on development or technical support experience

Experience in high-growth SaaS or eCommerce environments

Proven ability to troubleshoot live production systems

Experience supporting client onboarding or implementation

Comfortable working directly with CTOs or senior technical leaders

Strong debugging and problem-solving skills

Ability to balance speed with code quality

Experience in remote, cross-functional teams

Independent, proactive, and execution-focused

Shift Schedule

Monday to Friday, with required overlap during U.S. business hours