Technical Support Specialist (Remote)

This is the Remote Job , Only Certified professionals from US will be contacted

We are seeking a dedicated and knowledgeable Technical Support Specialist ready to accelerate the renewable energy transition by applying artificial intelligence and simulation technology to the development, construction and operation of wind turbines. As a Technical Support Specialist, you will be the frontline ambassador of our company, ensuring our customers receive exceptional support and assistance. You will play a crucial role in maintaining customer satisfaction by addressing inquiries, resolving issues, and providing insightful guidance on our Design and Execution product.

Responsibilities

Customer Interaction

• Respond to customer inquiries via CRM tickets, email, chat, and phone in a timely and professional manner.
• Provide clear and concise information regarding product features, functionalities, and issue resolution.
• Assist customers with setting up complex simulations in our O&M and Construction Design application.

Issue Resolution

• Diagnose and troubleshoot customer issues, providing step-by-step guidance for problem resolution.
• Collaborate with the product and engineering teams to escalate and resolve complex issues promptly.

Product Knowledge

• Develop and maintain an in-depth knowledge of Shoreline products to effectively assist customers.
• Stay informed about product updates, new features, and industry trends.

Feedback Collection

• Gather customer feedback to identify areas for improvement and share insights with the product development team.
• Advocate for customers by providing valuable input for product enhancement.

Implementation Support

• Drive and support our customers in the implementation of Shoreline products.

Qualifications

• Previous experience in IT, customer service, or a related field.
• Experience in the renewables industry, particularly wind, is preferred.
• Ability to build rapport with customers and users.
• Strong troubleshooting and critical thinking skills.
• Positive and professional demeanor.

Join our team and help us deliver exceptional support to our valued customers while advancing your career in a dynamic and growing industry!