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CMA Training & Capability Development Manager
Job description
CMA Training & Capability Development Manager
Location: BGC Work Setup: Onsite Schedule: Monday–Friday Shift: 8:00 AM – 5:00 PM
Job Summary
The CMA Training & Capability Development Manager is responsible for designing, developing, and delivering training programs and capability-building initiatives to support Customer Marketing Agreements (CMA) processes. This role focuses on strengthening functional expertise, driving process adoption, and enabling alignment across Sales, Finance, and Shared Services.
Key Responsibilities
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Act as a key liaison between Sales and Finance to ensure alignment on CMA processes and requirements
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Lead training needs analysis and develop structured learning programs for CMA and Sales teams
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Design, develop, and continuously improve training materials, playbooks, and self-service resources
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Deliver training programs using various facilitation methods (e.g., instructor-led, virtual, and self-paced learning)
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Drive capability-building initiatives to enhance process understanding and execution
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Lead communication and engagement initiatives to promote best practices and influence behavioral change
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Support accuracy and timeliness of CMA-related accruals and payments through effective training and process education
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Develop strategies to increase adoption and effective utilization of tools, systems, and resources
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Partner with cross-functional stakeholders on initiatives related to CMA process improvements
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Support change management efforts related to process, system, or policy updates
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Ensure compliance with internal controls (including SOX) and support audit requirements
Qualifications
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Bachelor's degree in Business Administration, Finance, Accounting, Economics, or related field
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Relevant experience in finance, sales operations, or accounting within a multinational environment
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Strong background in training needs analysis, curriculum development, and capability building
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Proven experience in stakeholder management and cross-functional collaboration
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Proficient in Microsoft Office applications
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Experience in ERP systems (SAP preferred); Vistex is an advantage
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Knowledge of Power BI is a plus
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Lean Six Sigma certification is an advantage
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Strong analytical, organizational, and communication skills
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Ability to simplify complex processes into clear and effective training content
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Ability to manage multiple priorities in a fast-paced environment
Competitive benefits and variety of allowances
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Health insurance
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Medical benefits
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And many more!
