Information Services Supervisor (IT Security)

Job Summary

This leadership role is designed for a collaborative, service-oriented, and emotionally intelligent technology professional who is passionate about supporting and empowering a cybersecurity team while strengthening organizational security posture. The Information Services Supervisor leads daily operations of IT security infrastructure, combining hands-on technical expertise with strategic oversight to protect systems and data against evolving cyber threats. This position plays a critical role in cybersecurity operations, team leadership, and long-term security program development.

Key Responsibilities

Leadership & Team Development

•

Supervise, mentor, and support a team of cybersecurity professionals

•

Develop work plans, coordinate training, conduct performance evaluations, and support professional growth

•

Foster a culture of inclusion, learning, accountability, and continuous improvement

•

Ensure staff have the tools, resources, and guidance needed to perform effectively

•

Address technical and interpersonal issues with empathy, fairness, and sound judgment

Cybersecurity Operations & Incident Response

•

Manage daily operations of cybersecurity infrastructure and technologies

•

Lead planning for and response to cybersecurity incidents

•

Drive proactive security initiatives and continuous improvement efforts

•

Ensure effective vulnerability management, threat detection, and incident response processes

Strategy, Reporting & Collaboration

•

Provide recommendations on systems, network, and data security

•

Assist in developing and maintaining information security strategy, policy, and overall security programs

•

Prepare reports and present cybersecurity metrics and trends to senior leadership

•

Collaborate with technical and non-technical stakeholders to align cyber risk with business objectives

•

Coordinate implementation of system enhancements while minimizing operational impacts

Vendor & Contract Management

•

Prepare specifications for contracted goods and services

•

Evaluate and recommend contract awards

•

Monitor contractor performance and ensure compliance with contractual requirements

Knowledge & Expertise

Knowledge of

•

Cybersecurity frameworks, standards, best practices, and cyber risk management

•

Cloud platforms and security (AWS, Azure, Google Cloud)

•

Incident response, business continuity, and vulnerability management

•

Security technologies including firewalls, endpoint protection, SIEM, intrusion detection, and penetration testing

•

Change management and integration of cybersecurity into enterprise IT operations

•

Supervisory and inclusive leadership principles

Ability to

•

Plan, organize, supervise, and evaluate technical staff

•

Lead, coach, and develop employees through mentoring and feedback

•

Manage multiple projects and competing priorities

•

Communicate clearly with technical and non-technical audiences

•

Analyze and resolve complex technical and security issues

•

Respond effectively to incidents and service disruptions under pressure

•

Promote diversity, equity, inclusion, and belonging

•

Inspire and guide teams toward shared goals

Preferred Qualifications

•

At least four years of experience managing technical or cybersecurity teams

•

Extensive experience in cybersecurity operations, cloud environments, and mission-critical infrastructure

•

Experience implementing and maintaining cybersecurity frameworks (e.g., NIST, CIS Controls)

•

Strong emotional intelligence, conflict management, and interpersonal skills

•

Commitment to continuous learning and professional development

•

Familiarity with Industrial Control Systems (ICS) and Operational Technology (OT) environments

Requirements

•

Bachelors degree or equivalent combination of education and qualifying experience

•

Minimum experience in cybersecurity, IT infrastructure, systems, or related technical disciplines, including project lead responsibility

•

Ability to meet the physical demands of the role

Equivalent combinations of education and experience may be considered when supported by appropriate documentation.