travel-with-lani
Client Experience Concierge
Job description
We are seeking motivated and detail-oriented individuals to join our team as Client Experience Concierges. This is a fully remote role where you will assist clients in planning and booking tailored travel experiences while collaborating with a professional team and reporting to a team lead.
Key Responsibilities
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Research, plan, and coordinate customized travel itineraries.
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Assess client preferences, needs, and budgets to recommend tailored travel options.
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Book travel services including flights, accommodations, transportation, cruises, and tours.
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Provide professional client support before, during, and after travel.
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Resolve client concerns or issues promptly and professionally.
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Participate in training, professional development, and webinars.
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Collaborate with team members and suppliers to deliver exceptional client experiences.
Qualifications
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Strong verbal and written communication skills.
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Reliable internet and a computer or smartphone.
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Experience in customer service, hospitality, or sales is a plus.
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Personal travel experience helpful but not required.
What We Offer
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Comprehensive onboarding and ongoing training.
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Flexible full-time or part-time remote work.
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Career development opportunities.
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Access to industry benefits and travel perks.
