API Support Lead

Australian Citizens residing in Australia only respond.

•

• Contract start 02 January 2024 to 12 months.
• Australian Citizen, Richmond VIC, Surry Hills NSW, Deakin ACT, Midlands WA role.

Send your responses to jobs@softtestpays.com

Overview

The National Disability Insurance Agency, Office of the CIO (NDIA OCIO) is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the National Disability Insurance Scheme.

We are seeking an experienced API and Integration Support Lead to join our dynamic fast-paced team.

Duties

• Liaise with and assist NDIA Digital Partners register and subscribe to APIs from initial application, through testing and compliance, and into production.
• Maintain and configure APIs and applications.
• Develop and maintain documentation on support processes, policies, and configuration.
• Manage a small team, undertaking work allocation, review, providing guidance and direction.
• Use strong communication and stakeholder management skills to deal with external customer partners, internal business staff up to management level.
• Troubleshoot API and integration issues and work with external vendors to resolve them.
• Become familiar with the token-based authentication system to help Partners with authentication problems.
• Work closely with level three technical and development teams to investigate and resolve complex incidents.
• Undertake testing of APIs and the environments as required.
• Monitor and report on end-to-end API health, performance, and statistics.
• Collate, analyse and produce customised reports and dashboards as required in consultation with ICT and business teams.
• Raise support tickets with external vendors and follow through to resolution.
• Apply best practice ITIL methodology for incident management and service requests.
• Exhibit a strong understanding of API and integration technologies, with the ability to quickly grasp new products and adapt to complex mission critical environments.
• Undertake support and operations. Development is not required in this role.

Every application requires to address selection criteria as part of application submission.

Essential Criteria

• 35 years experience working with APIs and/or Integration, ideally in a support/operation role.
• Demonstrated experience managing and guiding a small team to achieve outcomes.
• Excellent communication and stakeholder management skills to manage competing stakeholder groups.
• Demonstrated experience developing and maintaining documentation on support processes, policies and configuration.

Desirable Criteria

• Any exposure to CRM systems is beneficial.
• Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.