Salesforce Administrator

Australian Citizens residing in Australia only respond.

Must be able to obtain baseline.

Overview

Duties

• Assist the team with administrative functions including access and authorisation provisioning, maintaining user roles, monitoring application metrics, security settings, profiles, sharing rules, workflow rules and data integrity
• Develop and maintain documentation on processes, policies, and configuration
• Manage Salesforce Sandboxes to support business/development teams
• Troubleshoot identified Salesforce issues and work with external vendors to resolve them.
• Assist in release planning to deploy projects and BAU fixes into Production
• Install and configure 3rd party packages
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
• Provide support for Salesforce projects and work with team members including Developers, Testers, Project Managers, Cyber Security, Architects and Business Analysts
• Attend daily stand ups to review and discuss improvements
• Assisting with deployment related tasks
• Provide assistance in system integration/configuration tasks

Essential Criteria

• 1-2 years experience within Salesforce eco-system
• Certified Salesforce Admin ADM201 Certification achieved or working towards
• Experience working in a Salesforce application or environment support role
• Salesforce product knowledge and a strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
• Strong problem solving and trouble-shooting skills and excellent communication skills
• Experience using Data Loader and with Salesforce integration into other technology platforms

Desirable criteria

• Data management skills, including the ability to do meaningful analysis and manipulate data sets to enable loading into Salesforce using Data Loader or similar tools
• Experience using SCRUM/ AGILE methodologies