Debt Recovery Specialist

Summary

Sabi provides a technology platform that enables and empowers the most underserved merchants in the world. Our commerce infrastructure enables agents, merchants, wholesalers, aggregators, distributors, and manufacturers to level up their capabilities and grow their businesses using Sabi’s technology rails. These rails facilitate access to fulfillment, logistics, ERP tools, a B2B marketplace, data insights and financial services.

The Debt Recovery Specialist is responsible for the administration and implementation of the receivables collection and debt recovery process and will provide support to the organization with particular emphasis on the collection of revenue and management of finance. The position liaises directly with merchants, suppliers and trade partners, issues invoices/notices, negotiates outstanding payments and, where necessary, initiates recovery actions.

Responsibilities include

• Managing and tracking multiple delinquent accounts for debt collection efforts.
• Investigating and resolving discrepancies in payments or accounts.
• Reviewing documentation (all aspects of contract) to assess liability, identify contract issues and judge recoverability.
• Planning a course of action to recover outstanding payments.
• Negotiating payoff deadlines or payment plans with debtors and following up as appropriate.
• Establish repayment schedules, monitoring repayment of debts, and adherence by debtors to installment schedules.
• Using knowledge and initiative to reach amicable solutions to settling debts on behalf of clients, considering circumstances of the case.
• Handling questions or complaints and minimizing customer response times by issuing reminder notices and customer statements and monitoring collection of debts in a timely manner.
• Ensuring accounts, invoices, notices, and statements are generated, issued and/or administered on time and consistent with legislative and audit requirements.
• Making recommendations to management to ensure organizational guidelines in relation to installment agreements and the processing of monies received are adhered to.
• Directly liaising /corresponding with a range of stakeholders on organizational policy, payments, and financial reporting requirements.
• Maintain statistics on recoveries.

Education/ Qualifications

• BSc/HND in Accounting, Banking & Finance, Economics, Statistics, and other related fields
• A minimum of second class lower (BSc) or lower credit (HND)
• At least 5 years’ experience in debt recovery in the financial sector.

Skills & Abilities

• Strong planning and organizational skills
• Multi-tasking and time management skills
• Negotiation and conflict resolution skills
• Strong communication skills (both written and oral) and an excellent telephone manner
• Appropriately confident and assertive manner to deal with debtors and clients
• Proactive and ability to take initiative
• Able to work within a team as well as independently
• Able to handle pressure and tight deadlines
• Natural ability to interact with people from various backgrounds and levels