Summary of duties

Technical support helpdesk (east Belfast office/customer premises/from home)
This is the priority to ensure all support tickets are closed as quickly as possible to the satisfaction of the customer within the SLA
On site call outs only where absolutely required and approved (by Line Manager & customer)
Improve/create customer documentation
Proactive preventative maintenance on customer networks
Identify opportunities with existing customers for additional services/equipment/consultancy
Promote the Precept brand as much as possible
Online (social media/email) marketing/telesales generate sales leads Attend pre sales meetings Attend customer review meetings
Become a subject matter expert on Precept services Keep abreast of new technology/solutions/methods and make suggestions to improve Precepts approach

Systems/technology in use

Windows server & Small Business Server MS Exchange server
Cloud Hosted Microsoft Exchange Microsoft Office 365
Networks and Cloud managed firewalls
Antivirus - BitDefender/Trend AV/Avast/AVG Cloudcare, Trend, Symantec Remote Access Utilities Logmein.com, Teamviewer, MS Remote Desktop
Precepts own in house systems based onLinux, DRBD, Opensense. TakeControl, think Backup, think MailGuard, thinkSMS, webhosting (ispconfig)
Desirable technology experience Cisco and major firewall experience

Desirable skills

Preferred (but not required) experience

IT Helpdesk Engineer: 1 year COVID-19 precaution(s): Remote interview process

Benefits

Schedule : 8 hour shift, Monday to Friday, Full time, On site

Supplemental pay types: Performance bonus

Ability to commute/relocate: Belfast: reliably commute or plan to relocate before starting work (required)

Education: Diploma of Higher Education (required)

Experience: IT support: 5 years (required)

For more information or to submit an application email: info@recruitmentpartnershipireland.co.uk

Senior IT Support Engineer (Helpdesk/Field based)

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