HR Professional - Payroll Specialist (APAC)

Job Summary

The HR Payroll Specialist – APAC is responsible for managing payroll-related tickets and supporting payroll operations across multiple APAC countries. The role serves as a key point of contact for employee payroll inquiries through a centralized ticketing system, while ensuring timely, accurate, and compliant payroll processing in a shared services environment.

Key Responsibilities

A. Ticketing Management & Employee Payroll Support

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Manage, track, and resolve APAC payroll-related tickets (e.g., payslips, salary discrepancies, tax deductions, benefits, and bank issues) within agreed service-level agreements (SLAs)

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Act as the first point of contact for employee payroll inquiries across supported APAC countries

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Analyze ticket trends and recurring payroll issues; perform root-cause analysis and recommend process improvements

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Ensure accurate documentation of ticket resolutions and proper escalation of complex or country-specific concerns

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Provide clear and timely communication to employees and stakeholders on ticket status and resolution

B. APAC Payroll Processing Support

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Support end-to-end payroll processing for assigned APAC countries (monthly, bi-weekly, and off-cycle payroll)

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Validate payroll inputs including time and attendance, overtime, leave, and payroll adjustments

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Coordinate payroll activities with in-country HR, Finance, and external payroll vendors

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Assist in payroll review, validation, and finalization to ensure accuracy and timeliness

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Support processing of employee lifecycle payroll transactions (new hires, transfers, salary changes, and terminations)

C. Compliance, Controls & Reporting

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Ensure payroll activities comply with local labor laws, tax regulations, and statutory requirements across APAC jurisdictions

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Assist in the preparation and submission of payroll-related statutory reports and documentation

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Maintain payroll records, audit trails, and documentation in line with internal controls and data privacy standards

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Support internal and external payroll audits

D. Process Improvement & Shared Services Excellence

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Identify opportunities to streamline ticketing workflows and payroll processes

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Support standardization and documentation of APAC payroll procedures

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Contribute to payroll system enhancements, automation initiatives, and shared services best practices

Qualifications & Requirements

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Bachelors degree in Human Resources, Accounting, Finance, Business Administration, or related field

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2–4 years of experience in payroll operations, HR shared services, or payroll support (APAC exposure preferred)

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Experience handling payroll ticketing systems or HR service desk platforms

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Working knowledge of multi-country payroll processes and timekeeping systems

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Strong analytical, organizational, and problem-solving skills

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Excellent communication skills with a customer-service orientation

Preferred Qualifications

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Experience supporting payroll in multiple APAC countries (e.g., PH, SG, MY, AU, HK, IN)

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Familiarity with payroll vendors and regional payroll models

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Knowledge of data privacy and confidentiality requirements (e.g., PDPA)

Key Competencies

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APAC payroll operations knowledge

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Ticket management & SLA adherence

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Attention to detail and accuracy

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Stakeholder coordination across regions

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Process improvement mindset