Group Manager - Operations

Job Title: Group Manager - Operations Campaign: Travel Location: Bridgetowne, Quezon City, Philippines Work Set-up: Onsite Salary Range: PHP 80,000 - 100,000 per month

Job Summary

We are seeking a highly skilled and experienced Group Manager - Operations to oversee the operations of our Travel Campaign . The ideal candidate will have extensive experience in BPO operations , strong expertise in travel domain management , and a proven ability to drive performance, manage teams effectively, and ensure client satisfaction.

Key Responsibilities

• Oversee day-to-day operations of the travel campaign, ensuring efficiency and adherence to company and client standards.
• Develop and implement strategic operational plans to meet business objectives and improve overall performance.
• Manage performance metrics and drive results by monitoring KPIs such as customer satisfaction, quality, productivity, and financial performance.
• Provide leadership and mentorship to operational teams, ensuring high levels of employee engagement and retention.
• Collaborate with internal stakeholders and client representatives to address concerns, implement process improvements, and drive operational excellence.
• Ensure compliance with company policies, industry regulations, and quality assurance standards.
• Analyze operational data, identify trends and opportunities , and make data-driven decisions to optimize processes.
• Lead continuous improvement initiatives to enhance efficiency, reduce costs, and improve customer experience.

Qualifications & Requirements

• Educational Background: Bachelors degree from an accredited institution.
• BPO Experience: Minimum of 10 years in business process outsourcing (BPO) operations , specifically in the travel sector.
• People Management Experience: At least 3 years in a leadership or managerial role, overseeing operational teams.
• Strong travel domain expertise with a deep understanding of industry trends, policies, and customer expectations.
• Excellent communication skills in English, with the ability to interact effectively with clients, stakeholders, and team members.
• Strong analytical and problem-solving skills to assess operational challenges and implement effective solutions.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Proficiency in performance management, employee engagement, and client relationship management .

Qualified and Interested candidates should send CV to deborah@gratitudeindia.com