Workforce Service Manager

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE

Job title: Workforce Services Manager WORK SETUP: Return to Office Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Cyberpark Tower 1

OVERALL PURPOSE

The Workforce Manager is responsible for managing the WFM and AP/QA functional teams.

SKILL AND QUALIFICATIONS

Bachelors degree Must have 8-12 years of experience in Workforce Management Must have at least 5 years of leadership experience Expertise on forecasting and scheduling

RESPONSIBILITIES

Overall management of the WFM AP and QA cost structure and budget To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos and tours Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts Responsible for delivery on all contracts / SLAs Focus on driving down cost to serve and looking for opportunities to expand the shared services model Drive industrialization of BST across all contracts Increase automation, standardization and offshoring strategy for WFM AP and QA Provide direction to WFM team on cost to serve initiatives Responsible for driving operational maturity across all WFM AP and QA groups Responsible for any cross-geography status or functional reporting for WFM AP and QA Drives innovation between all WFM AP and QA groups Accountable for keeping the Standard Delivery Solution updated Responsible for the development of resources under his/her span

Qualified Candidates should send CV to deborah@gratitudeindia.com