Customer success Associate

Job Description: Customer Success Associate

Location : Gurgaon (Work from Office) Shift : Rotational (24x7 for both males and females) Salary Range : 35,000 50,000 CTC Experience Required : Minimum 1 year in Fintech/BFSI Education : Graduate in any field Process Type : International

Job Overview

We are looking for a Customer Success Associate to manage international customer relationships in a fast-paced environment. The ideal candidate will possess excellent communication skills, with the ability to resolve issues and provide outstanding support to clients, primarily from North America . This role requires dedication, ownership, and a strong focus on maintaining Customer Satisfaction (CSAT) .

Key Responsibilities

• Respond quickly and accurately to customer inquiries through various communication channels.
• Maintain high CSAT scores by effectively addressing customer needs and resolving issues.
• Own and resolve customer concerns, ensuring thorough follow-up and timely resolution.
• Communicate professionally with native English-speaking clients to deliver a superior experience.
• Offer end-to-end resolution of issues with clear, polite, and professional communication.

Key Skills and Competencies

• Near-native fluency in English , with excellent grammar, syntax, and vocabulary.
• Neutral or minimal accent to ensure smooth interaction with international clients.
• Exceptional verbal and written communication skills suitable for business-level interactions.
• Ability to manage customer queries and foster strong client relationships.

Eligibility Criteria

• Graduate in any discipline.
• Minimum 1 year of experience in the Fintech or BFSI sector.

Selection Process

• HR Interview
• Operations/Client Interview
• Versant Test (to assess communication skills)

Additional Details

• Cab Facility : Provided within a 20 km radius of the office.
• Interview Mode : Virtual for HR and Client rounds ( Face-to-Face, if required ).
• Work Mode : Work from Office

Why Apply?

This role offers a dynamic work environment with opportunities to grow in the Fintech space. If you are passionate about providing excellent customer service and thrive in a fast-paced setting, we invite you to apply.

Contact Us

Email : nexgenhiringexperts@gmail.com Phone : 9063238178