Sales Supervisor (FMCG)

Job Description Sales Supervisor (FMCG)

Department : Human Resources Management

Position : Sales Supervisor

Job Family : Sales (FMCG)

Reports To : Channel Sales Manager

Department : Sales

Role Purpose

•

To supervise the daily sales operations within a specific geographical area or trade channel.

•

To maintain good relations with current and potential clients and develop the best means to meet their demands.

Key Accountabilities

•

Controls the sales representatives daily activities (e.g., controls their scheduled journey itinerary, required report forms etc.).

•

Controls the sales representatives performance through the comparison of Targeted Vs actual productivity per brand and customer.

•

Conducts daily market visits.

•

Ensures the proper implementation of policies and procedures.

•

Coordinates and supervises daily sales operations within the specific geographic area.

•

Ensures optimal sales and distribution of each brand by the sales representatives.

•

Resolves any problem occurring during delivery.

•

Monitors all customers' sales orders and their proper delivery.

•

Monitors and follows up all A/R related matters in coordination with the sales representatives.

•

Coordinates with his direct superior on advertising or promotional campaigns to improve the sales operations.

•

Suggests any changes to the area sales strategy, policies, and procedures.

•

Suggests efficient means for sales performance optimization.

•

Develops an efficient region sale program to ensure the achievement of the targeted sales forecast.

•

Handles the case of delayed customer payments.

•

Monitors the efficient and orderly shelf exposure and product pricing.

•

Establishes and maintains good relations with potential and current customers.

•

Provides customers with adequate product information.

•

Prepares periodic progress reports related to the area sales operations.

•

Supervises the sales representatives work programs and ensures their proper execution.

•

Assumes all authorities outlined in the authorities schedule.

•

Undertakes any other duties assigned by his direct supervisor.

•

Conducts statement of account reconciliation.

•

Follows up on implementation of feasibility drives (contracts of activity; invoicing as per planograms, pictures of display, preparing credit notes).

Qualifications

•

Bachelors degree in Business Administration, Marketing, or a related field.

Experience

•

2 to 3 years minimum period of related experience.

Skills and Knowledge

•

Languages: Arabic, English (French is a plus).

•

Computer literacy: MS Windows applications (Essential: Excel spreadsheets, PowerPoint).

•

Analytical & communication skills.

•

Problem solving.

•

Decision making.

•

Negotiation skills.

Competencies

Leading and Deciding

•

Leading and Supervising

Supporting and Cooperating

•

Working with People

•

Adhering to Principles and Values

Interacting and Presenting

•

Relating and Networking

•

Persuading and Influencing

•

Presenting and Communicating Information

Analyzing and Interpreting

•

Writing and Reporting

•

Analyzing

Organizing and Executing

•

Planning and Organizing

•

Delivering Results and Meeting Customer Expectations

•

Following Instructions and Procedures

Adapting and Coping

•

Adapting and Responding to Change

•

Coping with Pressure and Setbacks

Enterprising and Performing

•

Achieving Personal Work Goals and Objectives