IT Manager

JOB PURPOSE

The Head of Information Technology is responsible for managing, operating, and defining the strategic development of the Company's entire Information Technology function to ensure:

• Stable, secure, and efficient IT systems
• Effective support for business operations and business strategy through system initiatives, development, and continuous improvement
• The promotion of technology adoption, digital transformation, and productivity improvement across the organization
• Manage the cost efficiency and effectiveness of projects, and maintain high-quality relationships with vendors related to the IT function.

RESPONSIBILITIES AND AUTHORITIES

• IT Strategy and Planning
• Develop and implement the Company's IT strategy in alignment with overall business objectives.
• Propose and lead technology initiatives, including system improvements, automation, and digital transformation.
• Prepare short-term and long-term IT plans covering infrastructure, systems, and resources.
• Managing Projects of IT Department (Building and operating ERP system, internal software system.)
• Managing Projects of IT Department (Building and operating ERP system, internal software system.)
• Consulting, designing, supervising service quality and IT system operations
• Develop and complete processes, regulations, and guide the internal work of the IT department and related departments
• Operate the software system to serve the company's business goals
• Responsible for organizing the implementation and management of the company's projects related to the IT department.
• Develop and implement plans for the management of infrastructure and equipment resources
• Develop a plan (yearly, quarterly, monthly), update it according to monthly reality and make adjustments to the quarterly/yearly plan (if any).
• Formulate and implement activity plans for the Department, manage objectives and action plans.
• Develop operation-related Processes to ensure system integrity and efficient operation.
• Plan, implement and control the budget to ensure control according to the approved budget.
• Propose and implement information and data security solutions from basic to advanced.
• Implement contingency plans for possible disasters, ensure continuous business operation system data.

4.Investment Management and Supplier Management

• Cost planning and procurement related to the IT Department.
• Manage procurement activities related to the IT Department.
• Research IT solutions and new technologies.
• Directly working with application software deployment consultants, IT service providers.
• Operation of infrastructure and network systems:
• Manage assets and information technology equipment to ensure the security, safety and access control of all data as well as of all computers in the system.
• Manage and maintain data integrity and end-user access in the system.
• Manage and control the network system in compliance with security regulations, establish appropriate decentralization policies for each object.
• Manage equipment and supplier procurement to ensure they are within the approved budget.
• Manage the provision of resources for server systems, office users and shop systems to serve business needs.
• Providing and improving the service quality of activities of the Information Technology system.
• Resource management and staff development
• Resource forecasting, recruitment planning, promotion roadmap, employee development roadmap and training plan (if any).
• Train and guide knowledge and skills for subordinate employees to meet their work effectively.
• Conduct periodic review of results to have timely strategies and solutions.
• Evaluate employee performance, propose rewards and evaluate staff.
• To perform other tasks as assigned by their superiors
• Perform other tasks as delegated by superiors.

JOB REQUIREMENTS

1.Knowledge

• Education: Graduated from a university majoring in Information Technology.
• Foreign language: Good communication English, reading and comprehending specialized documents in Information Technology
• Professional Competencies
• Strong knowledge of programming and operation of ERP, LS Retail, Ecommerce, and Omni‑channel systems.
• Good understanding of IT infrastructure, networking, and information security.
• Knowledge of operating systems (Windows, Linux), cybersecurity, backup and recovery, and system performance management.
• Solid understanding of servers, network devices, firewalls, storage systems, and modern network architectures.
• Experience in deploying and managing systems in on‑premises, cloud, and hybrid environments, including VPN and virtualization.
• Knowledge of system monitoring, alerting, security controls, and compliance with IT policies and regulations.
• Understand policies and regulations on information technology system management
• Experience
• Have at least 7 years of experience in administering and operating Information Technology and Infrastructure - Information Technology systems
• Supplementary Skills
• Team management skills
• Listening & problem-solving skills