German Speaking Customer Service Specialist - Electronics

Customer Service Specialist with German – Consumer Electronics Support

Job Overview

We are seeking a tech-savvy and solutions-oriented German Speaking Customer Service Specialist to join a premier global customer experience provider in Sofia, Bulgaria. In this role, you will support a major international consumer electronics project, managing pre-sales, post-sales, and technical troubleshooting inquiries across social media and digital communication channels. This is an ideal position for a detail-oriented professional who excels at resolving product malfunctions and delivering top-tier consumer care.

Location & Work Mode

• City: Sofia
• Country: Bulgaria
• Work Mode: On-site (Based full-time at the Sofia office hub, with a hybrid work model becoming available after the first 6 months of employment).

Your Role & Responsibilities

• Assist customers via social media and digital channels with pre-sales features, order tracking, post-sales setup, and product malfunctions.
• Guide users through step-by-step technical troubleshooting and hardware diagnostics using product manuals and internal databases.
• Respond to customer inquiries efficiently, maintaining precise case documentation and following strict process standards.
• Identify complex technical issues or sensitive complaints and escalate them appropriately to specialized departments.
• Navigate multiple computer systems and internal software tools simultaneously to research information and resolve tickets.
• Consistently meet or exceed target quality, productivity, and operational compliance KPIs.

Your Qualifications

• Language Proficiency: Minimum C1 level in German paired with clear communication skills in English (B1 level minimum) .
• Technical Skills: Good working knowledge of MS Office (specifically Excel and Outlook), comfortable learning new hardware ecosystems, and a minimum typing speed of 20 WPM .
• Core Competencies: Exceptional organizational habits, strong communication skills, and the emotional resilience to stay calm and professional in high-pressure or challenging scenarios.
• Experience: Prior experience in customer service, consumer care, or contact center settings is required; hands-on experience handling escalations, sensitive claims, or electronic troubleshooting is a major asset.

Shifts & Working Hours

• Schedule: Full-time (40 hours per week) operating on a rotational shift pattern.
• Operational Shift Window: * Monday to Friday: 09:00 – 22:00
• Saturday: 09:00 – 19:00

Salary, Bonuses & Benefits

• Salary Range: €1,650 – €1,850 Gross base per month.
• Signing Bonus: €3,000 Gross sign-on package (with an initial €500 paid post-training, followed by structured monthly installments of €400 in Month 1, €300 in Month 2, and €200 monthly for the remaining 9 months).
• Performance Bonus: Monthly incentive opportunity of up to 10% of your base salary.
• Health & Wellness: Additional private healthcare insurance plan and a comprehensive social benefits package.
• Perks: Generous corporate gift vouchers, sport card membership discounts, and active participation in internal team buildings, sports events, and charity drives.
• Onboarding & Training: Fully paid, comprehensive technical and product training aligned with global service standards.

Relocation Support (For Eligible Candidates)

• A dedicated relocation cash allowance of €260 Gross per month is provided for the first 3 months of employment (applicable right from your first monthly salary cycle) to assist with your transition to Sofia.