German Speaking Sales & Customer Service Specialist

German Speaking Sales & Customer Service Specialist

Job Overview

We are seeking a target-driven and customer-oriented German Speaking Sales & Customer Service Specialist to join a leading international service provider in Sofia, Bulgaria. Supporting a major telecommunications project, you will handle inbound inquiries, providing technical product assistance alongside value-added sales recommendations. This role blends service excellence with soft-selling tactics to maximize customer satisfaction and campaign performance.

Location & Work Mode

• City: Sofia
• Country: Bulgaria
• Work Mode: On-site / Hybrid (Starts as a full-time, office-based role during an initial mandatory 2-month training period. A work-from-home/hybrid option becomes available starting from the fourth month, subject to performance metrics and certification requirements).

Your Role & Responsibilities

• Manage incoming inquiries from German-speaking customers via phone and integrated digital channels.
• Provide clear information regarding telecommunications packages, network setups, billing queries, and product features.
• Identify client needs and dynamically promote additional services, upgrades, or technical enhancements during touchpoints.
• Document, update, and manage consumer files and resolution notes accurately within internal CRM platforms.
• Achieve specific performance, quality, and soft-sales conversion targets while collaborating with internal escalation teams to resolve complex cases.

Your Qualifications

• Language Proficiency: Fluent or native written and spoken German (C1/C2 level) .
• Core Skills: Strong communication, active listening, and relationship-building abilities.
• Workflow Management: Comfortable navigating multiple computer tools simultaneously while managing high-volume calls under time-sensitive deadlines.
• Mindset: A proactive team player with a strong focus on service quality and goal achievement.
• Experience (Plus): Prior experience in inbound sales, retail, telecommunications support, or call center environments is a distinct advantage.

Shifts & Working Hours

• Schedule: Full-time (40 hours per week).
• Operational Window: Rotational shifts scheduled Monday to Friday, between 08:00 and 19:00 . Enjoy a stable schedule with your weekends completely free!

Salary, Bonuses & Benefits

• Salary Range: €1,600 – €1,800 Gross base per month.
• Sign-on Bonus: €1,000 Gross welcome incentive package.
• Performance Incentives: Additional monthly performance-based bonuses.
• Allowances & Coverage: Included monthly meal vouchers and comprehensive private health insurance.
• Onboarding: Fully paid, deep-dive initial professional training (8 hours per day for the first 2 months).
• Development: Structured long-term career growth mapping inside an international corporate setting.

Relocation Support (For Candidates Moving to Bulgaria)

• Temporary Housing: 3 weeks of fully covered hotel accommodation provided upon arrival in Sofia.
• Travel Assistance: Inbound flight and travel reimbursement of up to €1,000 (paid out directly after 3 months of employment).