Voice Process Executive

Responsibilities

• Handle incoming and outgoing calls from customers
• Provide customer support and resolve queries
• Maintain accurate records of customer interactions and transactions
• Follow up with customers to ensure their satisfaction
• Identify and escalate issues to the appropriate department or individual
• Meet performance targets, such as average handle time, first call resolution, and customer satisfaction scores
• Continuously improve knowledge and skills through training programs
• Adhere to company policies and procedures
• Maintain confidentiality of customer information

Requirements

• High school diploma or equivalent
• Proven experience in a customer service role
• Excellent communication skills, both verbal and written
• Ability to multitask and handle multiple calls simultaneously
• Knowledge of customer service principles and practices
• Ability to use a computer and navigate through multiple software applications
• Ability to work in a team environment
• Ability to work flexible hours, including evenings and weekends
• Positive attitude and strong work ethic