j-recruit
WFH Gaming Customer Service /Team Lead | US Market | FAST HIRING
Job description
Overseas Online Gaming Company is Hiring!
Work From Home | Full-Time | Competitive Salary + Allowances
We are an overseas company looking for
- Customer Service Representatives - Salary Range: 22,000 40,000 PHP
- Customer Service Team Leads - Salary Range: 45,000- 60,000 PHP
to support our online casual gaming products in the international market (mainly Europe and the U.S.). where you will support players of sweepstakes-style games (such as slots and poker) and skill-based games (such as solitaire and bingo). While these games include top-ups and cash reward redemptions, they are fully compliant products and not classified as gambling.
Positions Available
- Game Customer Service Representative
Responsibilities
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Respond promptly to player inquiries and provide accurate information.
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Assist with gameplay, account, and payment issues.
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Provide guidance on game rules, strategies, and promotions.
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Track and document player issues using support tools.
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Escalate complex cases to relevant teams.
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Monitor player feedback to improve products.
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Stay up to date with game updates and promotions.
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Contribute to improving support processes.
Requirements
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Previous customer service experience (gaming industry preferred).
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Excellent English (spoken & written).
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Strong problem-solving and critical thinking skills.
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Empathy and patience in dealing with players.
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Familiar with support tools/software.
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Able to work shifts (24/7 support, including nights, weekends, holidays).
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Passion for gaming and knowledge of online gaming trends.
Salary Range: 22,000 40,000 PHP
- Customer Service Team Lead
Responsibilities
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Act as top-tier support and escalation point for your team.
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Mentor, coach, and develop team members.
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Ensure high-quality, efficient customer service operations.
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Handle escalations, manage reports, and monitor productivity.
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Collaborate across teams to improve performance.
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Conduct huddles, meetings, and reporting.
Requirements
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2-3 years experience managing a team.
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Strong leadership, communication, and problem-solving skills.
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Experience with CRM systems and remote team management.
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Ability to multitask and work under pressure.
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Coaching and performance development skills.
Salary Range: 45,000- 60,000 PHP
Additional Compensation & Benefits
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Ticket incentive
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Night shift allowance
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WFH mode (Work From Home)
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Independent Consultant Agreement
Apply Now or send your resume to
Email : johnson.ng@j-recruit.com WhatsApp / Telegram : +6018-9184054
