3WR46V98 | Customer Care Officer (Invoicing & Rebate)

• Job Purpose

The Customer Care Officer is responsible for managing the end-to-end e-invoicing process and the full sales rebate cycle within the SAP system (Condition Contract Management module). This role ensures financial accuracy, tax compliance, and maintains strong reconciliation records with customers.

• Key Accountabilities

A. E-Invoicing Management

+ Process billings and reconcile dispatched vs. billed volumes to ensure data integrity.

+ Verify customer data and billing values on SAP before issuing and digitally signing e-invoices.

+ Collaborate with relevant teams to resolve any data discrepancies between SAP and the e-invoice system.

+ Target: 100% accuracy and timely issuance in compliance with tax regulations.

B. Rebate & Incentive Management

+ Convert approved rebate programs into upload files to create Condition Contracts in SAP.

+ Verify with functional teams to ensure accurate accrual booking and timely incentive payouts.

+ Prepare essential payment documents, including credit/debit notes and customer statement letters for debt and incentive reconciliation.

+ Target: 100% correct processing in SAP and adherence to Month-End Closing (MEC) SLAs.

C. Reporting & Compliance

+ Track daily e-invoice reports and provide necessary documentation for tax, audit, or legal requirements.

+ Follow up and collect signed Minutes of Debt & Incentive Reconciliation and e-invoice adjustment documents from customers.

+ Ensure 100% collection and proper filing of all compliance-related documents monthly.

D. System Enhancement

+ Participate in User Acceptance Testing (UAT) for SAP enhancements, e-invoice system projects, or incident resolutions.

Job Requirements

Education: University degree in Business Administration, including basic accounting modules.

Experience: At least 2–3 years of experience in a related field (Accounts Receivable, Sales Admin, or Commercial Support).

Technical Skills: Intermediate Excel skills are required.

Experience with SAP is a strong advantage.

Understanding of e-invoicing regulations and basic accounting principles.

Soft Skills

+ Strong analysis and problem-solving abilities.

+ High attention to detail and a "careful" mindset.

+ Effective communication and negotiation skills for customer follow-ups.

Attributes: High level of integrity and commitment to data confidentiality.

Major Challenges

+ Managing strict SLAs and high workloads during Month-End Closing.

+ Ensuring timely collection of signed documents from a large customer base.