globalchannelmanagement
Customer Rep
Job description
Customer Rep needs 1+ years experience
Customer Rep requires
- Ability to multi-task and manage multiple conflicting priorities
- Ability to maintain composure through stressful situations
- Proficient in Microsoft applications
- Excellent written and oral communication skills required
Customer Rep duties
- Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner.
- Provide accurate information regarding products, services, orders, and account status.
- Troubleshoot customer issues and work with internal teams to resolve concerns quickly.
- Document all customer interactions in the CRM system with accuracy and attention to detail.
