globalchannelmanagement
Customer Support
Job description
Customer Support needs 3+ years experience
Customer Support requires
- SAP
- Optical industry
- Bilingual French@$20/HR
- English@$17/hr
- 1+ years call center, hospitality, customer service,
- Temp remote role
- Strong PC skills
- MS Office
- Must pickup equipment in
Customer Support duties
- Answers incoming calls
- Processed orders
- Resolved customers complaints
- Correctly documents customer interactions and tracks call types. Maintains support service levels and upholds Customer Service standards
- . Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
- Takes inbound phone calls for up-to 90% of assigned shift.
- Performs all other duties as assigned.
