Customer Svc Rep

Customer Svc Rep requires

• High school /GED
• Ability to stay calm when customers are stressed or upset.
• -Comfortable using computers.
• -Experience working with customer support a plus
• 40 hours weekly, 8-5
• Customer service
• Call center
• Data entry
• Must have clean background

Duties

• Answer calls concerning Florida scholarships and grants •
• Respond to customer inquiries via phone, email, live chat, and social media.
• Listen to customer concerns and ensure they feel heard and understood.
• Handle difficult, frustrated, or angry customers calmly and professionally.
• Investigate complaints, troubleshoot problems, and determine appropriate solutions.
• Route complex, high-priority issues to supervisors or specialized departments.
• Accurately record details of customer interactions, transactions, and actions taken in internal systems.

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