ServiceNow Field Service Management (FSM) Lead

ServiceNow Field Service Management (FSM) Lead needs 10 years

ServiceNow Field Service Management (FSM) Lead requires

• leading FSM module deployment in ServiceNow., Strong understanding of ITSM practices, ITIL framework, and Agile
• Experience migrating legacy systems to ServiceNow.
• Strong understanding of compliance frameworks.
• Experience with mobile workflows and field service operations.
• Familiarity with ITILITSM processes and Agile methodologies
• Lead the implementation and configuration of the ServiceNow FSM module

ServiceNow Field Service Management (FSM) Lead duties

• Build out FSM functionalities including Preventative Maintenance and Calibration automated tasks. Ensure workflows and data structures support compliance and effective reporting.
• Design and implement mobile workflows for field technicians and maintenance staff.
• Collaborate with cross-functional teams to deliver a scalable FSM solution and provide training and documentation.