Sales Support Trainee

Sales Support Trainee

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding Mauritius has an opening for a Sales Support Trainee where you will support the commercial center team with rate requests from DGF Network. Join us now in connecting people and improving lives.

In this Sales Support Trainee position

• You will be answering customer inquiries.
• You will generate by acquiring lists of prospects (potential customers) across all customer segments.
• You will qualify prospects (as prioritized by Sales Steering/Performance Teams) on their type/ nature of business, contact data and size of customer needs (products used, volumes, key lanes, regions) to identify their revenue potential.
• You will capture call information and enter qualification results on the systems such as MYDHLi and Sales360 to generate notifications to lead originators/Sales organization.
• You will clean lead lists and data with provided captured information in Sales360.
• You will be compiling a daily list of qualified sales leads, delegating leads in Sales360 to the Sales.
• You will conduct campaign calls to prospects customers not assigned to a Salesperson.
• You will coordinate and adapt Local, Global, Regional market communication plan to support country Sales objectives.
• You will be developing and monitoring performance indicators for the sales and staff members managing sales tracking tools and assisting on managing sales tracking tools.
• You will monitor and report back on Sales Department KPI’s and attend the PD Board.
• You will be performing data entry tasks for sales figures, metrics and other relevant information and maintaining an organized and accessible filing system.
• You will assist in the preparation of business reviews.
• You will assist in the preparation of estimates, costings and rate proposals and proposal writing as per Quote shop.
• You will be preparing Sales reports e.g., Sales Index reports including revenue development, churn rates, hit rates, pipeline size, etc. by customers.
• You will provide administrative support and follow-up on matters arising.
• You will be scheduling customer meetings and conferences.
• You will be supporting the customer contract by preparing customer documents.
• You will be supporting the customer planning and assist in the implementation process (Customer Onboarding).

Now, here’s what we need from you

• Basic Knowledge of forwarding business.
• Have Multitasking skills.
• Ability to calculate rates using basic arithmetic.
• Good Communication skills.
• Ability to work under pressure.
• Fluent in both French and English.

We offer

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.

Our Purpose: Connecting People, improving lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization

DHL Global Forwarding will only employ those who are legally authorized to work in Mauritius. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.