Delivery Hero
Coordinator Rider On Ground Ops
Job description
WHAT鈥橲 ON YOUR PLATE?
- Monitor and improve Rider Performance and Compliance.
- Lead Rider Recruitment for the allocated zones.
- Manage rider roster with proper allocation of shifts/breaks/off-days etc.
- Groom rider quality (behaviour, appearance, professionalism, presentational etc).
- Setting up a performance improvement plan to improve performance of low performing riders.
- Reduce rider complaints originating from customers.
- Monitor riders performance on individual level and responsible for coaching/warning riders.
- Audits fleet appearance & rider behavior via on ground visits.
WHAT DID WE ORDER?
- Bachelor's Degree.
- 2-3 years of experience in food/grocery tech industry is highly preferred.
- Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc.
- Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
- Influencer and a negotiation with good public speaking and presentation skills.
- People management skills: Experience of managing bigger group of people.
