Program Manager, Workforce

The Massachusetts League of Community Health Centers (League) was founded in 1972 as one of the country's first state Primary Care Associations (PCAs) . Established under the same federal authorizing legislation as the health center program ( Section 330 of the Public Health Service Act ), PCAs are organized around a set of core functions and competencies that provide a framework for support and assistance to health centers and the communities they serve.

The League is a non-profit 501(c)(3) organization registered as a public charity with the Commonwealth's Secretary of State. It maintains a professional staff at its headquarters in Boston and its training center in Worcester .

Position Summary

The Program Manager supports the implementation, administration, and continuous improvement of workforce development and training initiatives that serve Massachusetts community health centers. Working closely with the Workforce & Training team, this role coordinates program operations, manages participant communications, maintains program data and reporting, and supports grant-funded activities from recruitment through completion. The Program Manager serves as a key point of contact for participants and stakeholders, helping ensure a high-quality experience while supporting program goals, compliance requirements, and timely deliverables. This role is an integral part of the Workforce & Training team.

Essential Functions

• Support the implementation, administration, and continuous improvement of workforce development and training programs serving Massachusetts community health centers
• Coordinate day-to-day program operations in collaboration with the Workforce & Training team
• Manage participant communications, including outreach, updates, and ongoing engagement throughout the program lifecycle
• Serve as a primary point of contact for participants and key stakeholders, ensuring a responsive and high-quality experience
• Oversee participant recruitment, onboarding, and progression through program completion
• Maintain accurate program data, records, and tracking systems to support reporting and evaluation needs
• Prepare and support timely program reporting, including grant-related documentation and deliverables
• Ensure compliance with program requirements, grant guidelines, and organizational standards
• Support the execution of grant-funded activities, ensuring alignment with goals, timelines, and outcomes
• Identify opportunities for program improvement and contribute to continuous quality enhancement efforts
• Prepare and present informative presentations to communicate with the community and stakeholders
• Engage with community members to gather input and foster inclusive participation
• Collaborate effectively with internal team members and external partners to advance program goals

Competencies/Skills

• Up-to-date knowledge of healthcare and workforce development trends
• Ability to create and manage educational and professional development programs
• Committed to the League mission of promoting population health, social justice and diversity, equity, inclusion and belonging (DEIB)
• Ability to communicate professionally, concisely and effectively (English written and verbal)
• Ability to lead programs, manage teams, and collaborate with leaders
• Organized and detail oriented; ability to multi-task and reprioritize as necessary
• Ability to problem-solve effectively and efficiently
• Ability to assess, evaluate and advise on potential risk
• Ability to develop and implement long-term strategies
• Ability to conduct critical thinking and perform technical data analysis to develop effective solutions
• Building and strengthening relationships with people from diverse background, to develop and maintain partnerships
• Active listening using verbal and non-verbal techniques
• Demonstrated proficiency with MS Office applications especially Word, Excel, and PowerPoint
• Demonstrated business development skills; ability to thoroughly research, identify and execute on opportunities for expansion
• Commitment to delivering high touch consultative and client focused experience for Mass League members
• Up-to-date knowledge of business and information technology

Education/Experience

• Bachelor's degree, preferably in public health, behavioral health, education or relevant work experience required
• Experience working in a community health center and/or with career pathways programs preferred

What We Offer

The Massachusetts League of Community Health Centers offers a comprehensive and competitive benefits package, including:

• Hybrid work schedule: 2 days in-office and 3 days remote
• Medical, dental, and employer-funded HRA coverage
• Employer-paid life, short-term, and long-term disability insurance
• Optional supplemental life insurance
• Flexible Spending Accounts (FSA)
• 403(b) retirement savings plan with potential employer contribution
• Transit reimbursement program
• Generous paid time off, paid holidays, sick leave, and additional leave benefits

Benefits eligibility and coverage may vary based on employment status and plan provisions.

The Massachusetts League of Community Health Centers is an equal opportunity employer committed to a workplace that reflects the diversity of the people of Massachusetts, including populations most impacted by health inequities.

It is the policy of the Massachusetts League of Community Health Centers to provide equal employment opportunity to all employees and applicants for employment without regard to race, sex, sexual orientation, gender identity or expression, color, creed, religion, national origin, age, disability, marital status, parental status, family medical history or genetic information, political affiliation, military service or any other non-merit based factor in accordance with all applicable laws, directives and regulations of federal, state and city entities