Arena Director of Operations

Responsible for directing the planning booking, administration, personnel, financial and operational management of the facility; consistent with the goals and directives of Boyd Gaming.  Provide leadership and direction to subordinate operating departments, management, and staff; coordination and execution of plans and directives; performance of continuing liaison with corporate staff, industry associates, governing agencies, communication mediums and the general public.  Additionally, the position is responsible for all programming/booking decisions that best reflect and support the overall property.  Seeking, maintaining and executing the venue’s events. 

• Motivate, mentor and provide leadership to both full-time and on-call team members within the facility. 

• Liaison with various third party contractors who service the facility including but not limited to staffing, cleaning stagehand and production related companies. 

• Develop relationships with agents, promoters and artist management to facilitate a prosperous event calendar.   

• Coordinate with both property and corporate personnel in the fulfillment and execution of all event related matters. 

• Through the corporate office, work with all local and national media to represent the venue and the company in all aspects of external communication about arena events.   

• Determine and establish organizational structures and personnel staffing requirements; imposes and directs the structure for effective and efficient utilization of personnel. 

• Assures the development and maintenance of employee job descriptions, duties, responsibilities and performance standards for all positions with provisions for timely and effective employee performance evaluations. 

• Direct the development and sustain plans and programs, policies and procedures to establish the highest level of employee morale, safety and service, appearance and performance.   

• Responsible for the development of the annual operating calendar, activity schedules, dates and hours of operations; projections for attendance and revenue. 

• Manages the procurement of activities and events; negotiates contracts and agreements with industry agents and associates. 

• Direct the purchase, storage, and use of food service equipment and related products. 

• Direct the purchase, storage, and use of food and beverages and related products.   

• Direct the development of operating and marketing financial plans and documents; to include, operating revenue and expense budgets; capital expense plans and budgets. 

• Provide control of day-to-day operations; assuring the coordination of plans programs and events; conducts post-event operational and financial review analysis. 

• Oversee the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include:  matters of training and development; quality assurance; community contributions; employee suggestions and committee assignments.   

• Oversee the timely and effective response to requests received from external organizations, agencies, departments and individuals; assures and maintains the integrity of the department and Boyd Gaming in all forms of communication and personal contacts. 

• Oversee the administration of personnel and the operation of the facilities are conducted in accordance with applicable local, state and federal regulations.   

• Has a good working knowledge, and is the liaison with both the Hotel and Casino.  Understand and help drive business in those areas. 

• Works closely with the corporate communications department to respond to media requests for comments, and interviews.   

• Oversee the Arena’s community involvement as well as manage the relationships with Charities, nonprofits and other organizations. 

• Assertive in booking events while proactively bringing acts together that are a good fit for the Arena and the property as a whole.   

• Bachelor’s degree preferred. 

• Minimum ten (10) year’s comparable professional experience in a similar type venue. 

• Knowledgeable of computer software and office systems – Microsoft Office, PowerPoint, Internet, Strategic and operations planning, budgeting and event scheduling software.   

• Exceptional leadership skills. 

• Analytical and problem solving skills with excellent verbal and written skills. 

• Attention to detail and excellent organizational skills.   

• Strong interpersonal skills with the capability to quickly develop and working relationships across teams and communicate both up and down the Company. 

• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.   

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.