IN_RBIN_Assistant Manager/Sr.Engineer_PS/QMM1-BidP1

Supervisor process and customer support. Implement customer's requirements (in house & extended workbench) & monitor in house product quality to make faster response in resolving Q issues without affecting customer line (end & plant to plant).

Focus Areas

A) Customer Management

Key Activities: Evaluation and implementation of customer specific requirements, coordinate for customer visits and audits Conduct Part handling analysis and product trainings to customer/ QRE Initiate field visit and action plans, management of PDI personnel at customer premises & support in settling of payments Co-ordinating for detail investigation at R&D for optimization projects

Key Result Areas / Indicators: Customer Satisfaction index & requirement implementation

B) Claim management

Key Activities: Process customer claims as per BBM guidelines as a methodological expert to establish root cause and close loop actions, reverse logistics with supply chain Coordinate for parts (FOC), manpower & approvals for containment actions for complaints, blocking and releasing of pumps and update progress in IQIS/customer portals

Key Result Areas / Indicators: Customer Satisfaction index & Customer requirement implementation

C) Product / Process Audit

Key Activities: Ensure product and process quality as per defined SOP in plant Regular check and release of blocked parts for production Ensure SOP of the release process and concessions in case of deviation

Key Result Areas / Indicators: Customer & Plant to plant Incidences/PPM, 8D response time as per upper limit

D) Change Management & Q improvements

Key Activities: Participate during various change management events (QG gates, safe launch, Concession & ECR, RAS & trial order approval, PSW/FMEA like walk, plant to plant transfer) as per defined frequency Conduct HEP, Shainin, CIP logistics improvement projects as per customer need

Key Result Areas / Indicators: Customer Satisfaction index & requirement implementation; Plant target

E) Methods expert

Key Activities: Coaching & support for Shainin projects within plant and other plants and involve all stake holders to implement actions (R&D, manufacturing, suppliers, purchase etc)

Key Result Areas / Indicators: Plant Targets

F) MIS & Escalation: 

Key Activities: Escalate and inform to management in case of high risk (customer portal, containment, audit findings & trend, blocked parts etc) Prepare & release the status of KPI & KPR to P/QMM at regular intervals & meetings

Key Result Areas / Indicators: On time management of crisis / escalations

G) Team management

Key Activities: Coordinating for shift supervision & alert in case of resource risks

Key Result Areas / Indicators: Plant Targets

H) Extended Work Bench

Key Activities: Visit & conduct line walk as per defined SOP at extended workbenches and close loop with action

Key Result Areas / Indicators: Plant Targets

Bachelors degree in engineering - Mechanical, Industrial & Production engineering, Automotive, Electrical, 

Competent in product and process knowledge, Preventive Q Methods, product liability & compliance, Problem solving methods (8D, 5W, Six Sigma / Shainin), Competent technical knowledge of PS products, internal processes * Proficient in customer portals & requirements (IATF etc) AIAG manuals

Knowledge on Mechatronics - Added Advantage