MDR Operations Performance Analyst

Accountabilities: The MDR Operations Performance Analyst will analyze operational performance data, identify improvement opportunities, and support the evolution of security operations through measurable insights. Key responsibilities include:

• Working closely with security operations teams and leaders to understand workflows, challenges, and evolving service delivery needs.
• Analyzing operational data to identify trends, inefficiencies, risks, and opportunities for improvement.
• Translating customer experience insights into actionable recommendations related to processes, training, documentation, and service quality.
• Evaluating end-to-end workflows to identify cross-functional gaps and optimize operational effectiveness.
• Tracking and validating the impact of improvement initiatives through measurable performance outcomes.
• Defining, refining, and monitoring performance metrics aligned with customer experience, quality, and operational objectives.
• Conducting root cause analysis to investigate performance deviations and recommend corrective actions.
• Identifying emerging risks and trends to enable proactive intervention and continuous improvement.
• Collaborating with internal teams to assess change impacts, readiness requirements, and operational improvements.
• Developing and updating policies, procedures, guidelines, and operational documentation.
• Integrating AI tools into performance analysis workflows to improve efficiency, data interpretation, and decision-making.
• Creating clear reports, presentations, and recommendations tailored to technical and leadership audiences.
• Supporting the ongoing maturity and improvement of quality assurance programs.

Requirements

The ideal candidate combines cybersecurity operations experience with strong analytical and communication skills to improve service performance and operational outcomes. Required qualifications and skills include:

• Previous experience working in Security Operations, particularly within MSSP or MDR environments.
• Minimum of 5 years of combined experience in security analysis, SOC leadership, operational reporting, or related roles.
• Strong ability to analyze complex, disconnected data sources and transform findings into actionable insights.
• Experience developing performance metrics and dashboards using data visualization tools such as Grafana, Power BI, or similar platforms.
• Practical understanding of AI tools such as Copilot, GPT, or comparable solutions, including their capabilities, limitations, and appropriate use.
• Experience applying AI tools to analyze data, identify insights, and improve operational workflows.
• Excellent written and verbal communication skills with the ability to present complex information clearly.
• Strong problem-solving abilities with a proactive and detail-oriented approach.
• Ability to work effectively in a fast-paced, changing environment.
• Passion for continuous improvement, operational excellence, and cybersecurity innovation.

Benefits

The role offers a remote-first environment and a comprehensive employee experience designed to support professional growth and well-being, including:

• Competitive compensation package with a base salary range of approximately $86,000 to $143,000 USD, depending on experience, skills, location, and qualifications.
• Additional compensation opportunities, including bonus eligibility.
• Comprehensive benefits package.
• Remote-first work model with flexibility to work from approved locations.
• Employee-led diversity and inclusion communities that encourage collaboration and belonging.
• Annual charity initiatives, fundraising activities, and volunteer opportunities.
• Sustainability programs supporting global environmental initiatives.
• Wellness initiatives, including wellbeing days, webinars, and health-focused programs.
• Team engagement activities such as fitness challenges and global competitions.
• Opportunities to work with innovative cybersecurity technologies and develop expertise in a growing field.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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