Client Accounts Manager

Job Summary

We are a world-leading smart mobility SaaS company with over 2.6 million subscribers across 24 countries, and we are looking for a Key Account Manager/ Key Account Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key Accounts

Establish good rapport and trust though proactive engagement

Understanding client needs and identifying new business opportunities for upselling

Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame

Coordinate with internal teams to deliver solutions that meet client's objectives

Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation

Prepare regular reports of progress and forecasts to internal and external stakeholders

Requirements

Diploma/Bachelor's degree in any field or course or equivalent industry experience

With minimum 3-5 years customer service experience, aftersales or account management/ handling existing B2B clients

Proficient in English

Excellent communication and interpersonal skills

Tech-savvy and computer literate

Team player with a high level of energy and able to work independently

Willing to work onsite in Poblacion, Makati City and can-do fieldwork around Metro Manila and nearby areas.