IT Specialist

The incumbent will p rovide day-to-day IT technical support for computers, communication devices, software, user accounts and related business technology.

Responsibilities

• Purchases, configures, maintains, tracks, and provides user support for technology assets, including but not limited to computers and peripherals, tablets, cell phones, desk phones, printers, software, licenses, and equipment assignments.
• Installs and configures standard and approved special-request software.
• Provides user support and troubleshooting for approved business software.
• Maintains security training software and assists with user enrollment, tracking, and reporting.
• Sets up and maintains user profiles, group mailing lists, and security groups in Active Directory and Microsoft Entra
• Provides user support for conference room technology, printers and other approved hardware.
• Provides IT helpdesk troubleshooting and support and manages tickets in a timely manner.
• Serves as a liaison with IT Consultants

Education and Experience

• Bachelor’s degree in computer science or related field or at least four years of experience working in an IT environment.
• Microsoft administration certificate preferred.

Knowledge and Skills

• Familiarity with Microsoft networks, SQL, Azure, backup solutions, and virus protection packages.
• Good interpersonal and communication skills.
• Ability to work in a fast-paced environment with minimal supervision.
• Strong attention to detail and accuracy, with the ability to multitask and maintain confidentiality.
• Ability to troubleshoot and resolve networking issues.
• Ability to set up and troubleshoot IT equipment.

We offer full benefits and competitive compensation.

Hourly range: $29.04 - 36.30 depending on experience

Benefits

• 401(k) with company match
• Health insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account
• Health Savings Account
• Life insurance
• Paid vacation and sick time
• Parental leave
• Tuition reimbursement
• 11 company paid holidays

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled

• This organization participates in E-Verify.*